Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked. Agent attrition impacts businesses […]
Baking Clouds provide tailored IT consultancy services to small and medium-sized companies; we cover all aspects of IT without any hidden costs.