What is Machine Learning? Machine learning describes machines that are taught to learn and make decisions by examining large amounts of input data. It makes calculated suggestions and/or predictions based on analyzing this information and performs tasks that are considered to require human intelligence. This includes activities like speech recognition, translation, visual perception, and more. […]
New Watson Assistant updates to provide GDPR support
Notice: Clients are responsible for ensuring their own compliance with various laws and regulations, including the European Union General Data Protection Regulation. Clients are solely responsible for obtaining advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulations that may affect the clients’ business and any actions the […]
How Watson empowers agents to deliver excellent customer service
Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked. Agent attrition impacts businesses […]