Science

How Watson empowers agents to deliver excellent customer service

Empowering customer service agents with new technology is the key to great customer interactions, leading to an increase in repeat business. This approach is often overlooked when compared with other customer service pain points, such as increasing customer satisfaction or decreasing operation costs, but in reality, these objectives are all interlocked. Agent attrition impacts businesses […]

Microsoft launches new online training courses for aspiring AI engineers

Graeme Malcolm speaks during an AI school event on Microsoft’s campus in Redmond, Wash. on Tuesday, December 6, 2017. (Microsoft Photo by Dan DeLong) A new ten-course seminar for engineers looking to add machine-learning skills to their resumes is now available through the Microsoft Professional Program. The Microsoft Professional Program for AI will be available […]

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