Symptoms:
ZVM upgrade to 8.0 U1 fails reporting the following: Please contact zero Support. (Package: Zerto Virtual Replication Error: A file that is required cannot be installed because the cabinet file C:\ProgramData\Package Cache{258FFCE3-5000-4C80-BEEE-8DE50F79C1AD}v8.0.10.223\cab1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt)
Cause:
The certificate in the signature cannot be verified by ZVM installer. This indicates that Windows does not recognize Sectigo as an authorized Certificate Authority
To verify that this issue is present, check the following in the ZVM installer file:
1] Right click on the ZVM installer file
2] Select Properties
3] Select the Digital Signatures tab
4] Select the signature in the box below and click the Details button
5]In the pane that opens, review the Digital Signature Information, and check for the following:
The certificate in the signature cannot be verified
Solution:
Note: Backup / take snapshot of your machine before proceeding.
If The certificate in the signature cannot be verified is observed, this indicates that Windows does not recognize Sectigo as an authorized Certificate Authority. To resolve this issue, download the following certificate files from the following site:
https://www.tbs-certificates.co.uk/FAQ/en/racine-USERTrustRSACertificationAuthority.html
Root CA File: http://www.tbs-x509.com/USERTrustRSACertificationAuthority.crt
Once downloaded, install them on the affected server to the Trusted Root Certification Authorities Store. Afterwards, the ZVM installer should run normally.
Hypervisor:
VMWare
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Last updated: May 29, 2020
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