Troubleshooting Cloud VMware

vRealize Operations vCloud Director adapter timed out

Few days ago we updated vCloud Director content pack for vRealize Operations Manager 8.0.1 from version 5.2 to version 5.3. After the upgrade vCloud Adapters stopped collecting data.
The following message was displayed when Testing the connection:

vCloud Adapter logs /storage/log/vcops/log/adapters/VCOpsAdapter

2020-05-20 12:45:12,919 WARN Collector worker thread 2 com.integrien.adapter3.alive.AliveAdapter.checkForRemovedNodeMaster – Skipping check for missing nodes, SuiteAPI resource map returned null or empty
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at com.vmware.ops.api.client.internal.RestClientProxy.execute(RestClientProxy.java:419)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at com.vmware.ops.api.client.internal.RestClientProxy.execute(RestClientProxy.java:419)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at com.vmware.ops.api.client.internal.RestClientProxy.execute(RestClientProxy.java:419)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at com.vmware.ops.api.client.internal.RestClientProxy.execute(RestClientProxy.java:419)
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at com.vmware.ops.api.client.internal.RestClientProxy.execute(RestClientProxy.java:419)
2020-05-20 13:15:12,192 ERROR Collector worker thread 7 com.integrien.adapter3.alive.client.InternalClient.getInternalResources – Error retrieving data from host: null
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1946)
at com.vmware.ops.api.client.internal.RestClientProxy.execute(RestClientProxy.java:419)

VMware Support offered the following solutions to address this problem:

Option A: Upgrade vRealize Operations Manager to version 8.1
Option B: Downgrade vCloud Director Management pack to version 5.2

We opted for Option B and problem solved!

Warning! For some reason VMware Product Interoperability Matrix shows vCD MP 5.3 compatible with vROPs 8.0.1 when it actually doesn’t work