vRealize Tenant App “Internal Server error, cause unknown”

After updating vRealize Operations Manager from version 8.3 to version 8.4, and vRealize Tenant App to version 2.6 we were unable to connect to vRealize Tenant App Customer UI. The following error message was being displayed: “Internal Server error, cause unknown”

Baking Clouds - vRealize Tenant App "Internal Server error, cause unknown"

Cause

vRealize Tenant App Customer UI returned 500 for the initial api call to login. API Call: https://vrealize_TenantAPP/suite-api/api/auth/sources
Then the root cause was identified in vRops 8.4 unable to use auth source type as “other”, causing suite-api failure.

Workaround

At your own risk!! If you are going to attempt this make sure you have the same symptoms, take snapshot of your appliances. We highly recommend to contact VMware Support for further assistance.

Logon to the vROps web client > Administration > Authentication Sources. Identified the authentication sources configure as “Other” change it to one of the following options: the Lightweight Directory Access Protocol (LDAP) platform-independent protocol, Active Directory, VMware Identity Manager, Single Sign-On, or remove the auth source configured as “other” to “LDAP’.
Refresh / re-open the vRealize Tenant App customer UI.

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Last updated: May 17, 2018
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vRealize Tenant App “Internal Server error, cause unknown”
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